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Within 30 days of the order date of your shipment, you may return the items to Holy Land Market. If the return is due to our error (i.e., we shipped you the wrong products), we'll refund you the order total amount including original shipping. If the return is not due to our error and you did incur shipping fees, we will refund the order total amount not including shipping cost and 10% off for re-stocking fee. If the return is not due to our error and you did not incur shipping fees, we will refund the order total amount minus $6 for regular shipping or $9 for expedited shipping (if it is less than 2 pounds) or $15 for expedited shipping (if it is more than 2 pounds) and 10% off for re-stocking fee.
Please note that we can process returns and refunds only for items purchased from Holy Land Market. We cannot exchange or refund items that are defective or damaged, items that are returned more than 30 days after order date, are in unsellable condition, are personalized or customized, made on demand, or are missing parts.
1) Include all original packing material, manuals and accessories with the product to avoid any additional fees. 2) We recommend items be returned via regular mail. We also recommend reusing the original shipping carton and packing materials.
If the item was shipped from our warehouse and not from Amazon, you can just put the product back in the box it came in and write "Return To Sender" on the box. That way you don't have to incur any shipping costs sending the item back to us.